E-figures.com Distribution Terms and Conditions 2018
Setting up your account
Read the following terms and conditions below.
Fill out the application form completely to establish your account information.
Hitting Submit on the Application confirms your acceptance of these conditions.
E-Figures.com will deny any applicant who does not operate a Retail Store front that is open to the public.
E-Figures.com reserves the right to refuse service or product to any applicant
E-Figures.com will deny any applicant whose history is stained with Intellectual Property infringement.
We aim to ship all orders as soon as possible within receipt except Saturday/Sunday and Holidays where UPS is closed.
We aim to ship all orders 100% complete.
East Coast Warehouse ships product Monday thru Friday 6am–4pm US Eastern time
Orders need to be placed through the online store or through our sales center via E-mail / phone (877) 387-0341
We do not operate a back order system but instead use a Reserved Stock system
Order payments can be made using the following options
Visa, Mastercard, American Express and Discover
Orders may not be paid for using the following
C.O.D. cash on delivery
Extended Terms (not an option)
Credit Card Authorizations
Orders placed online using a credit card will show up as an authorization on your account. We will not claim that authorization or process the sale until your order ships. If the authorization is more than the order shipped, your card will only be billed for the true total. As of January 2010, all accounts must be secured with a Credit Card or valid PayPal account.
Verifying your Credit Card Address
Our system requires your billing address to match the address on your credit card bill. A mismatched address will result in a AVS decline and your order may be delayed. We are not responsible for delays in your order due to AVS declines.
PayPal payments should be made to email@example.com
Please note: PayPal payments are being handled differently for currency conversion than they used to be. PayPal is being somewhat aggressive about using their conversion rates. You may want to fund your PayPal account with USD to get a better conversion rate than PayPal is offering.
If stores are not sure if they are getting a good exchange rate from PayPal we recommend they check out https://www.oanda.com/currency/converter/
You can try setting your account to send billing in currency of the invoice and let your bank (credit card) handle the conversion, however there are reports that even with this setting on each card in your account, PayPal may force their conversion anyway. To set each card:
For personal accounts:
Go to Profile > Payments > My Preapproved Payments > Set Available Funding Sources > Conversion Options
Go to Profile and Settings > My Money > My Preapproved Payments > Set Available Funding Sources > Conversion Options
Availability of Product may vary
E-Figures.com provides access to thousands of items from a variety of manufacturers with a customer base consisting of Retailers from around the globe.
This huge variety can create a small conflict, as not all of our Manufacturer agreements permit us to distribute their products world-wide. Because of the difficulties of populating the order system to only show items based on a specific account, were are unable to restrict items that can only ship to you. Please be aware that not all products listed are available for shipping outside the United States. This is generally due to Manufacturer agreements or United States Shipping Regulations. Therefore, you may be able to place an order for a product that will not ship to you as we have systems in place to prevent those items from shipping to locations where they would be prohibited by shipping regulations or Manufacturer agreements.
For example, we are unable to ship aerosols outside of the United States, but aerosol items will list as available to order on all accounts.
Games Workshop products (including paint and bases) (i) can only be shipped to customers with a brick and mortar location in the United States due to the trading polices of Games Workshop, and (ii) shall only be sold to customers who comply with the trading policies of Games Workshop (as available on request).
Postal regulations prohibit shipping Aerosol Sprays, Accelerants, and Solvent based products outside the continental United States. Furthermore these items cannot be shipped by USPS or Priority Mail as well as other air services such as UPS Overnight, UPS 2nd Day Air, UPS 3 Day Air or USPS Air services. Any order containing these items will be shipped via UPS ground.
Paints, Inks and other Adhesives must all be shipped via UPS Ground.
United States (Contiguous)
E-figures.com has a flat rate shipping charge of $7.95 per order to any location within the Contiguous United States.
Orders ship UPS Ground by default
Hawaii and Alaska Orders fall under our International shipping program
We cannot accept orders for Next-Day, 2nd-Day, 3-Day Air or any other express shipping methods after 12:00 am EST. Express Shipping orders can only ship UPS or USPS. We have a special shipping license through these companies for shipping and therefore can not ship by other carriers.
The transit time for international shipments varies based on the point of export and the destination country or region. Brokerage, Duties and taxes are the sole responsibility of the purchaser or recipient.
Clients have the option of using USPS or UPS when having their orders shipped outside the United States.
Clients who have their orders shipped to a US based Freight Forwarder will only be charged the standard order fee of $7.95.
A special note to our International Clients
Although we have the freight charges list on the website. They are there only as an estimated freight guide. International orders will be charged according to the actual cost of the packages after they are packaged and put on the scales not by the prices listed on the website. The actual shipping charges will be added to your credit card after your order is processed. If you were overcharged for freight originally, you will be refunded.
Shipping or Order estimates: There is no feasible way for us to estimate your shipping. This is not a service we provide or will entertain at anytime.
Privacy and Security
Lost International Orders
Although it does not happen very often, you must realize that we do not file claims on your behalf. If you have a lost or damaged box, shipped Air Parcel Post it is your responsibility to file a claim with your local postal service. Once an international shipment safely leaves the continental United States, it is the responsibility of the receiver. This includes Alaska, Hawaii APO & AE addresses also.
UPS Global Express Services.
We are able to fully guarantee the delivery of your package in good condition. Although you must still file the claim and notify us if an order does not arrive on its due date.
If for any reason your order is classified as undeliverable and returned to e-figures.com, we will notify you via e-mail that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling will not be refunded.
E-Figures.com will not re-ship any order that is classified as undeliverable and returned to us. If you would still like to purchase the items that were undeliverable, please place a new order through our website.
E-Figures.com Distribution is very serious about customer satisfaction. We rarely have to exchange or replace product, but occasionally situations arise where it is necessary.
Returns, Cancellations, and Refusals
Verify your Order
Check the order before you hit submit. Duplications of a code will be picked as if you intended to order multiples. We are not responsible if you selected the wrong product or entered duplicate data on the same order.
Carrier Address Correction Fee
If you supplied an incorrect or incomplete delivery address (no suite number listed, transposed zip code, zip code that does not match the city, etc.) or if you change the delivery address after your package is in transit, the carrier will make every effort to perform an address correction however, they will assess a fee of $10.00 to the delivery charges. You agree to pay this fee, which will be billed separately to the credit card used for your purchase.
In the event of an item being returned by a customer to a store the following procedure should be followed; If possible, the store should provide customer service with the customer's contact details along with the code and batch number of the product and what item was missing/damaged. Customer services will then replace the item direct to the customer and the store will be informed by customer service that the customer’s replacement has been sent. In the event we do not have the part your information will be sent directly to the Manufacturer.
Customers shall not deduct the cost of damaged merchandise from their payments. e-figures.com will immediately issue a return authorization for damaged product if reported to e-figures.com within 48 hours of the customer's receipt of the shipment. Once the product is received by e-figures.com, a credit will be issued for the damaged product. Customers should examine packages for visible damage and note any apparent problems before signing for a shipment. Doing so will assist e-figures.com in processing the customer's credit and will enable e-figures.com to recover the cost of damaged product from the carrier.
Domestic Shipments are made "F.O.B. Destination", meaning that title to the product and risk of loss and damage remain with e-figures.com until the product reaches the customer's facility. The customer should always check for visible damage caused in shipping and note any apparent problems before signing for a shipment, as this will assist e-figures.com in recovering the cost of damaged merchandise from the shipping company.
International shipments are made "Ex Works". Though e-figures.com will be happy to assist where possible, it is the customer's sole responsibility to satisfy all export and import requirements such as engaging a freight forwarder, submitting all required paperwork, clearing Customs, paying all Customs and license fees, duties, sales tax, V.A.T., etc., and any and all other associated import and export fees and expenses. The customer agrees to undertake all of the above-written requirements, and also agrees that e-figures.com shall retain title to the merchandise until the merchandise travels beyond the territorial jurisdiction of the U.S., at which point title officially passes to the customer.
Shortages and Overages
Customers shall not deduct the cost of shorted merchandise from their payments. e-figures.com will issue a credit memo for any unfilled or shorted product if reported to e-figures.com within 48 hours of the customer's receipt of the shipment. Also, e-figures.com appreciates the customer's honesty in reporting the receipt of any merchandise for which the customer is not billed, and will reimburse the customer for the freight costs incurred when returning such overages.
The customer acknowledges and assumes the risk that due to the nature of the products purchased from e-figures.com, variations in such products, including but not limited to, changes in the scheduled ship date, author, illustrator, publisher, character(s) and subject matter may occur. Despite such variations, all merchandise is sold by e-figures.com on a non-returnable basis unless otherwise authorized in writing by e-figures.com. Items returned to e-figures.com must be properly packaged to prevent loss or damage in transit. Other than damage returns, all products must be received in re-sellable condition in order to receive credit. E-figures.com cannot give credit for items which bear the store sticker or other pricing stickers.
After you submit your order; you cannot cancel your order without contacting us directly. All restock orders are processed immediately and once processed are subject to the same policy as returns. This does not pertain to PreOrders or Reserved Stock orders which have their own policy.
Refusing an Order
If you refuse an order you will not receive a refund.
Our carriers charge a shipping fee when a package must be returned to the shipper. If you refuse an order or if the merchandise is returned to our warehouse because of an incomplete or incorrect address, you agree to pay the return shipping costs. This charge will be billed separately to the credit card used for your purchase. If any package can not be delivered due to our error, no additional shipping charges will be applied. We will make right any error that is a result of our performance.
Treatment of Your Information
E-Figures.com Distribution Web site covered by this policy may request personal information from you in order to complete an e-commerce transaction, for example, your name, phone number(s), physical address, shipping address (if different), e-mail address, credit card number and expiration date. Other information may be collected at individual points of sale. Your information will be used only to execute the immediate transaction and for other business needs of E-Figures.com Distribution related to the transaction it will be provided to other parties only as necessary to complete your transaction and provide services to you. Otherwise, E-Figures.com Distribution will not provide any of your personal information to third parties without your permission, and we will not sell any personal information to third parties for purposes of marketing, advertising or promotion. E-Figures.com Distribution may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property or safety of E-Figures.com Distribution, our users or others.
Notice: By default or by contract we may provide our manufacturers information pertaining to the purchase and support of their products. The information provided is restricted to Company Name, City, State, Country and website. This form of communication is intended to improve the awareness and support of your account through a manufacturer retail locator. Clients will be notified before any communication is collected. At that time you will be given the option to decline participation when applicable.
The information you provide to the website covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). Through the use of SSL, information being transmitted is encrypted or scrambled to make it extremely difficult for anyone who intercepts the information to read it. To further protect your personal and financial information, E-Figures.com Distribution has contracted with a certified Internet commerce transaction service provider responsible for managing the interactions between the Site and its credit-card processors.
Caution on Links to Other Web sites
Our Web site may contain links to other Web sites. Please be aware that E-Figures.com Distribution is not responsible for the privacy practices of such other sites. The user is encouraged to be aware when they leave our Web site and to read the privacy statements of each and every Web site that collects information about you. This privacy statement applies solely to information collected by this Web site.
Orders and Cookies
E-Figures.com utilizes ShopSite for its frontend order processing system. The below information is intended to help you better understand how this system handles your information.
ShopSite uses browser "cookies" for both merchant and customer sessions. A cookie is a small file stored by the browser which can only be read by the same server that set it. ShopSite does not store any sensitive information, such as credit card numbers or passwords, in the cookies it uses.
When ShopSite creates a shopping cart for a customer, it will set a cookie to associate the customer with a particular shopping cart. There are several situations, in addition to adding products to a cart, which will cause a shopping cart to be created, including registered customer log-in, or coming to the store from an associate link. If the customer has cookies disabled, the shopping cart will be linked to the customer's IP address.
If a registered customer logs in, a cookie is created that tells ShopSite who it is. This is a "session" cookie, which means it will expire as soon as the customer closes their browser, or does not do anything on the store Website for an extended period of time, or if the customer completes an order.
When a customer selects tax, shipping, or payment method options, and then clicks on Checkout on the main shopping cart screen, these selections are stored in a cookie. This allows ShopSite to "remember" the customer's selections if they return to the store to place another order. The cookie will expire one year from the date it was created. If the customer's browser does not allow cookies, the "memory" feature will not be available.
When a customer enters their shipping and billing information on the Billing screen and clicks Submit This Order to complete the order, ShopSite sets another cookie. It contains the billing address (and the shipping address if a separate one is used) the customer used. It does not contain any credit card information. This cookie is set to expire one year from the date it was created. If the customer returns to the store from the same computer within this time, ShopSite will detect and read the cookie and the customer will not have to re-enter the address information. If cookies are disabled in a customer's browser, this "memory" feature will not be available to them. Merchants who are concerned about customer privacy can turn off this feature in the Thank You Screen Configuration.
Copyright and Permissions
E-Figures.com and our Manufacturers work very hard to create interesting, informative and useful content for our user community. We ask that you respect all copyright and trademarked material and resources provided by our manufacturers. Be aware content on this site may is the exclusive property of E-Figures.com or one of our Manufacturers and is protected by United States and International copyright law.
You may, at our sole discretion, create a hyperlink to E-Figures.com so long as it does not portray E-Figures.com, its affiliates or products in a false, misleading, derogatory or otherwise offensive manner. The e-figures.com logo may be used as part of a hyperlink without express permission by registered retailers.
All personal or commercial use of the web site and its content, other than for browsing and shopping, is strictly prohibited without express written consent.
E-Figures.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, E-mail us with your complaint.
Visiting or sending E-mail to e-figures.com is considered communicating with us electronically and by doing so you are consenting to receive correspondence from us by e-mail or notices posted on this or our other web sites. You agree that information we provide to you electronically satisfies any legal requirement for communications to be in writing.
Some states or jurisdictions do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
The information contained in e-figures.com publications, including but not limited to prices, content, availability, suitability for nonmature users, product safety, and release or shipment dates, is based solely on information e-figures.com receives from the suppliers of the product. e-figures.com makes no representation or warranty as to the accuracy of this information, and is not liable for any claims or losses resulting from any inaccuracies contained therein or the customer's sale of the product. All warranties, conditions, representations, indemnities and guaranties, whether express or implied, arising by custom, prior oral or written statement by e-figures.com or otherwise (including, but not limited to, any warranty of merchantability or fitness for a particular purpose) are expressly excluded and disclaimed.
e-figures.com reserves the right to cancel orders, at any time and from time to time, for any merchandise, without responsibility therefore, in whole or in part, for good cause including but not limited to manufacturers' cancellation, unacceptable delays, poor quality, or insufficient orders.
Occasionally, e-figures.com may find it necessary to change pricing and/or discounts after customers' orders are received. In these instances, customers shall have the right to reduce or cancel orders on those items affected. Such reductions/cancellations must be requested by customers within 72 hours of notice of the change.
The customer hereby agrees to indemnify and hold e-figures.com, its agents, affiliates and subsidiaries harmless from and against any loss, damage or expense suffered by e-figures.com, including reasonable attorneys' fees and costs, by reason of (i) breach by the customer of any warranties or Agreements contained herein, (ii) any act or omission of the customer, (iii) any claim, cause of action or lawsuit arising from the sale, use, storage, transportation or handling of the merchandise sold hereunder, or (iv) any settlement, judgment or payment with respect to any of items (i), (ii) or (iii) hereof.
All legal disputes arising as a result of or with respect to these Terms and Conditions will be governed and settled by the laws of the State of New York. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the e-figures.com site shall be an appropriate federal or state court located in Suffolk County New York.
These Terms and Conditions are intended to be the final, exclusive and complete statement of the terms of the Agreement between the customer and e-figures.com. Neither trade usage nor any terms and conditions that may be contained in any acknowledgment, purchase order or other documentation of the customer, nor course of prior dealing between the parties shall affect or modify these Terms and Conditions. Upon receipt by e-figures.com of the customer's order, these Terms and Conditions shall constitute the entire Agreement between the parties and may not be modified or rescinded except by a writing signed by e-figures.com. If any part, term, or provision of these Terms and Conditions are held to be invalid or unenforceable, the validity of the remaining portions shall not be affected and the invalid provision shall be deemed excluded from these Terms and Conditions.
By conducting electronic commerce transactions on our Web site, you consent to E-Figures.com Distributions use and collection of the information you provide for the purposes of the transaction and other uses as specified in this statement. If E-Figures.com Distribution privacy guidelines change, such changes will be reflected on this page. By continuing to use our Web sites after a change is posted, you agree to the applicable version of these guidelines. Please refer to this policy before making a transaction or sharing personal information.