E-figures.com Distribution Terms and Conditions 2016
Setting up your account
Read the following terms and conditions below.
Fill out the application form completely to establish your account information.
Hitting Submit confirms your acceptance of these conditions.
E-Figures.com reserves the right to refuse service or product to any applicant
E-Figures.com will deny any applicant whose history is stained with IP infringement.
E-figures.com doesn’t require retailers to mail/fax an extensive application package up front. Instead it is broken down into review sections which can be found here.
E-Figures.com will deny any applicant whose history is stained with IP infringement.
E-Figures.com will deny any applicant who does not operate a Retail Store front that is open to the public.
We aim to ship all orders within 1- 24 hours of receipt except Saturday/Sunday and Holidays where UPS is closed.
We aim to ship all orders 100% complete.
East Coast Warehouse ships product Monday thru Friday 6am–4pm US Eastern time
Orders need to be placed through the online store or through our sales center via E-mail / phone (877) 387-0341
We do not operate a back order system but instead use a Reserved Stock system
Order payments can be made using the following options
Visa, Mastercard, American Express and Discover
Orders may not be paid for using the following
C.O.D. cash on delivery
Extended Terms (not an option)
Credit Card Authorizations
Orders placed online using a credit card will show up as an authorization on your account. We will not claim that authorization or process the sale until your order ships. If the authorization is more than the order shipped, your card will only be billed for the true total. As of January 2010 all accounts must be secured with a Credit Card or valid PayPal account.
Verifying your Credit Card Address
Our system requires your billing address to match the address on your credit card bill. A mismatched address will result in a AVS decline and your order may be delayed. We are not responsible for delays in your order due to AVS declines.
PayPal payments should be made to firstname.lastname@example.org
Please note: PayPal payments are being handled differently for currency conversion than they used to be. PayPal is being somewhat aggressive about using their conversion rates. You may want to fund your PayPal account with USD to get a better conversion rate than PayPal is offering.
If stores are not sure if they are getting a good exchange rate from paypal they should check out https://www.oanda.com/currency/converter/
You can try setting your account to send billing in currency of the invoice and let your bank (credit card) handle the conversion, however there are reports that even with this setting on each card in your account, PayPal may force their conversion anyway. To set each card:
For personal accounts:
Go to Profile > Payments > My Preapproved Payments > Set Available Funding Sources > Conversion Options
Go to Profile and Settings > My Money > My Preapproved Payments > Set Available Funding Sources > Conversion Options
Availability of Product may vary
E-Figures.com provides access to thousands of items from a variety of manufacturers with a customer base consisting of Retailers from around the globe.
This huge variety can create a small conflict, as not all of our Manufacturer agreements permit us to distribute their products world-wide. Because of the difficulties of populating the order system to only show items based on a specific account, were are unable to restrict items that can only ship to you. Please be aware that not all products listed are available for shipping outside the United States. This is generally due to Manufacturer agreements or United States Shipping Regulations. Therefore, you may be able to place an order for a product that will not ship to you as we have systems in place to prevent those items from shipping to locations where they would be prohibited by shipping regulations or Manufacturer agreements.
For example, we are unable to ship aerosols outside of the United States, but aerosol items will list as available to order on all accounts.
Postal regulations prohibit shipping Aerosol Sprays, Accelerants, and Solvent based products outside the continental United States. Furthermore these items cannot be shipped by USPS or Priority Mail as well as other air services such as UPS Overnight, UPS 2nd Day Air, UPS 3 Day Air or USPS Air services. Any order containing these items will be shipped via UPS ground.
Paints, Inks and other Adhesives must all be shipped via UPS ground.
United States (Contiguous)
E-figures.com has a flat rate shipping charge of $7.95 per order to any location within the Contiguous United States.
Orders ship UPS Ground by default
Hawaii and Alaska Orders fall under our International shipping program
We cannot accept orders for Next-Day, 2nd-Day, 3-Day Air or any other express shipping methods after 12:00 am EST. Express Shipping orders can only ship UPS or USPS. We have a special shipping license through these companies for shipping and therefore can not ship DHL, Airborne Express, etc.
The transit time for international shipments varies based on the point of export and the destination country or region. Brokerage, Duties and taxes are the sole responsibility of the purchaser or recipient.
Clients have the option of using USPS or UPS when having their orders shipped outside the United States.
Clients who have their orders shipped to a US based Freight Forwarder will only be charged the standard order fee of $7.95.
A special note to our International Clients
Although we have the freight charges list on the website. They are there only as an estimated freight guide. International orders will be charged according to the actual cost of the packages after they are packaged and put on the scales not by the prices listed on the website. The actual shipping charges will be added to your credit card after your order is processed. If you were overcharged for freight originally, you will be refunded.
Shipping or Order estimates: Thier is no feasible way for us to estimate your shipping. This is not a service we provide or will entertain at anytime.
Lost International Orders
Although it does not happen very often, you must realize that we do not file claims on your behalf. If you have a lost or damaged box, shipped Air Parcel Post it is your responsibility to file a claim with your local postal service. Once an international shipment safely leaves the continental United States, it is the responsibility of the receiver. This includes Alaska, Hawaii APO & AE addresses also.
UPS Global Express Services.
We are able to fully guarantee the delivery of your package in good condition. Although you must still file the claim and notify us if an order does not arrive on its due date.
If for any reason your order is classified as undeliverable and returned to e-figures.com, we will notify you via e-mail that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling will not be refunded.
E-Figures.com will not re-ship any order that is classified as undeliverable and returned to us. If you would still like to purchase the items that were undeliverable, please place a new order through our website.
E-Figures.com Distribution is very serious about customer satisfaction. We rarely have to exchange or replace product, but occasionally situations arise where it is necessary.
In the event of an item being returned by a customer to a store the following procedure should be followed; The store should provide customer services with the customers contact details along with the code and batch number of the product and what item was missing/damaged. Customer services will then replace the item direct to the customer and the store will be informed by customer service that the customer’s replacement has been sent. In the event we do not have the part your information will be sent directly to the Manufacturer.
Returns, Cancellations, and Refusals
Verify your Order
Check the order before you hit submit. Duplications of a code will be picked as if you intended to order multiples. We are not responsible if you selected the wrong product or entered duplicate data on the same order.
Carrier Address Correction Fee
If you supplied an incorrect or incomplete delivery address (no apartment number listed, transposed zip code, zip code that does not match the city, etc.) or if you change the delivery address after your package is in transit, the carrier will make every effort to perform an address correction however, they will assess a fee of $10.00 to the delivery charges. You agree to pay this fee, which will be billed separately to the credit card used for your purchase.
Returns (damaged items) .
We will accept no returns without a return authorization number. You cannot return opened or used product for any reason. If a item or part is missing from a package please notify us and we will work with the manufacturer to replace the missing item. All returns must be shipped at your expense.
Returns (warehouse errors)
If E-Figures.com makes a mistake in packaging we will work to fix that order immediately with no additional charge.
After you submit your order; you cannot cancel your order without contacting us directly. All restock orders are processed immediately and once processed are subject to the same policy as returns. This does not pertain to PreOrders or Reserved Stock orders which have their own policy.
Refusing an Order
If you refuse an order you will not receive a refund.
Our carriers charge a shipping fee when a package must be returned to the shipper. If you refuse an order or if the merchandise is returned to our warehouse because of an incomplete or incorrect address, you agree to pay the return shipping costs. This charge will be billed separately to the credit card used for your purchase. If any package can not be delivered due to our error, no additional shipping charges will be applied. We will make right any error that is a result of our performance.
Treatment of Your Information
E-Figures.com Distribution Web site covered by this policy may request personal information from you in order to complete an e-commerce transaction, for example, your name, phone number(s), physical address, shipping address (if different), e-mail address, credit card number and expiration date. Other information may be collected at individual points of sale. Your information will be used only to execute the immediate transaction and for other business needs of E-Figures.com Distribution related to the transaction it will be provided to other parties only as necessary to complete your transaction and provide services to you. Otherwise, E-Figures.com Distribution will not provide any of your personal information to third parties without your permission, and we will not sell any personal information to third parties for purposes of marketing, advertising or promotion. E-Figures.com Distribution may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property or safety of E-Figures.com Distribution, our users or others.
Notice: By default or by contract we may provide our manufacturers information pertaining to the purchase and support of their products. The information provided is restricted to Company Name, City, State, Country and website. This form of communication is intended to improve the awareness and support of your account through a manufacturer retail locator. Clients will be notified before any communication is collected. At that time you will be given the option to decline participation when applicable.
The information you provide to the website covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). Through the use of SSL, information being transmitted is encrypted or scrambled to make it extremely difficult for anyone who intercepts the information to read it. To further protect your personal and financial information, E-Figures.com Distribution has contracted with a certified Internet commerce transaction service provider responsible for managing the interactions between the Site and its credit-card processors.
Caution on Links to Other Web sites
Our Web site may contain links to other Web sites. Please be aware that E-Figures.com Distribution is not responsible for the privacy practices of such other sites. The user is encouraged to be aware when they leave our Web site and to read the privacy statements of each and every Web site that collects information about you. This privacy statement applies solely to information collected by this Web site.
Orders and Cookies
E-Figures.com utilizes Shopsite for its frontend order processing system. The below information is intended to help you better understand how this system handles your information.
ShopSite uses browser "cookies" for both merchant and customer sessions. A cookie is a small file stored by the browser which can only be read by the same server that set it. ShopSite does not store any sensitive information, such as credit card numbers or passwords, in the cookies it uses.
When ShopSite creates a shopping cart for a customer, it will set a cookie to associate the customer with a particular shopping cart. There are several situations, in addition to adding products to a cart, which will cause a shopping cart to be created, including registered customer log-in, or coming to the store from an associate link. If the customer has cookies disabled, the shopping cart will be linked to the customer's IP address.
If a registered customer logs in, a cookie is created that tells ShopSite who it is. This is a "session" cookie, which means it will expire as soon as the customer closes their browser, or does not do anything on the store Website for an extended period of time, or if the customer completes an order.
When a customer selects tax, shipping, or payment method options, and then clicks on Checkout on the main shopping cart screen, these selections are stored in a cookie. This allows ShopSite to "remember" the customer's selections if they return to the store to place another order. The cookie will expire one year from the date it was created. If the customer's browser does not allow cookies, the "memory" feature will not be available.
When a customer enters their shipping and billing information on the Billing screen and clicks Submit This Order to complete the order, ShopSite sets another cookie. It contains the billing address (and the shipping address if a separate one is used) the customer used. It does not contain any credit card information. This cookie is set to expire one year from the date it was created. If the customer returns to the store from the same computer within this time, ShopSite will detect and read the cookie and the customer will not have to re-enter the address information. If cookies are disabled in a customer's browser, this "memory" feature will not be available to them. Merchants who are concerned about customer privacy can turn off this feature in the Thank You Screen Configuration.
Copyright and Permissions
E-Figures.com and our Manufacturers work very hard to create interesting, informative and useful content for our user community. We ask that you respect all copyright and trademarked material and resources provided by our manufacturers. Be aware content on this site may is the exclusive property of E-Figures.com or one of our Manufacturers and is protected by United States and International copyright law.
You may, at our sole discretion, create a hyperlink to E-Figures.com so long as it does not portray E-Figures.com, its affiliates or products in a false, misleading, derogatory or otherwise offensive manner. The e-figures.com logo may be used as part of a hyperlink without express permission by registered retailers.
All personal or commercial use of the web site and its content, other than for browsing and shopping, is strictly prohibited without express written consent.
E-Figures.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, E-mail us with your complaint.
Visiting or sending E-mail to e-figures.com is considered communicating with us electronically and by doing so you are consenting to receive correspondence from us by e-mail or notices posted on this or our other web sites. You agree that information we provide to you electronically satisfies any legal requirement for communications to be in writing.
Some states or jurisdictions do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
By conducting electronic commerce transactions on our Web site, you consent to E-Figures.com Distributions use and collection of the information you provide for the purposes of the transaction and other uses as specified in this statement. If E-Figures.com Distribution privacy guidelines change, such changes will be reflected on this page. By continuing to use our Web sites after a change is posted, you agree to the applicable version of these guidelines. Please refer to this policy before making a transaction or sharing personal information.
Confirm your agreement of these terms and conditions by filling out yours application form and hitting submit.