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Aliens vs Predator

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Blood and Plunder - COMING SOON!

Bolt Action 28mm

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The Chicago Way

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Dropfleet Commander

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D&D Cards from GF9

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Fat Boy Gaming

Firefly

Fireforge Games

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Firestorm Armada

Firestorm Planetfall

Flames of War

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Flying Frog Productions

Freeblades Miniatures

Frostgrave Miniatures

Gale Force Nine

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Micro Art Studio

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PrePainted WWII 15mm

Privateer Press: Boardgames

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Privateer Press: Formula P3

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Q Workshop Dice

Raging Heroes

Reaper Master Series Paints

Relic Knights

Scibor Miniatures

Secret Weapon Accessories

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Spartan: Firestorm Armada

Spartan: Firestorm Planetfall

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Steamforged Games Guild Ball

Super Dungeon Explore

Sword & Spear Ancient and Medieval Rules

Team Yankee

Testors

Ultraforge Miniatures

Vallejo Accessories/Auxilary

Vallejo Airbrush

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Victrix Plastics

Wargames Factory

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Warzone Resurrection

Woodland Scenics

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Zap Glues

Zvezda Miniatures

 
 
 

E-figures.com Ordering Programs and Ordering Information

PreOrders and Reserve Stock Order Programs:

E-Figures.com Miniatures Distribution offers PreOrder and Reserve Stock Order programs to support our retailers. We have a standard PreOrder program for upcoming releases. We also have a Reserve Order program where items out of stock on your order will be held on reserve for you when they next come back in stock to the warehouse. We also offer a PreOrder Subscription program for when you know you want a standing order for the new releases from a certain company or part of a company's products. These programs are for retailers that are actively ordering from us as we want to make sure we are supporting the stores that are supporting us.

Reserve Stock Orders

When you place your regular restock orders, you have the option of placing out of stock items on Reserve Stock Order. Reserved Stock Orders are not generated automatically when you order products that are not in stock at our warehouses so you do not have to chase the products you are looking for every week. Reserved Stock Orders generated from out of stocks are filled when that stock arrives. The advantage of having a RSO is that order is filled as soon as the stock arrives and before any stock is posted to the website. This means if an item arrives and the stock supplied by the Manufacturer is less than expected, Reserve Stock Orders will be filled first and if product is still available, then it will be posted to the site for others to order. If you do NOT wish your out of stock items placed on a Reserve Stock Order, please make a note in the Comment Section of every order you place.

This service is available for retailers that order at least every 10 days. If you do not place an order within 10 days of your Reserve Stock Order arriving, that stock will be placed back into inventory for others to order. You will receive an email each week of the items that you currently have on a Reserve Stock Order.

PreOrders

e-figures.com treats PreOrders a little differently than other distributors. We realize that your business needs can change between when a product is solicited and when it actually releases. Our PreOrders are more of a courtesy to each other and not a on your part to buy the product. They help us establish what we might need to order vs guessing what you our customers are going to order. We are not mind readers and this whole thing can be a guessing game at times, so you make your best guess as to what you might need and have the confidence that when the product comes out you can let us know just how many you do need! If you need less, fine! If you need more, we will do our best to get you more (within product availability)!

You will always be contacted when the stock arrives and as always you can adjust the numbers up or down at any time. Any store that does not take their PreOrder product by street date will forfeit the stock.

PreOrders are available for stores that order at least every 5 weeks. If you do not place an order for something to maintain account activity, your PreOrder will be cancelled. For example, if Privateer Press announces some releases in January that are set to release in April and you place a PreOrder, then we do not hear another word from you, that PreOrder will be cancelled in mid-February. We want to have product for the customers that are actively ordering from us.

Subscription Services

We offer subscriptions services for 3 or more copies of certain new releases. Just let us know how many copies you think you are going to need on a standing basis for new releases and we will make sure to have those ready for you. When the release arrives, we will send you a notification that they are ready to be shipped out. As with PreOrders, you can adjust, add or cancel. This order can either ship on its own or add to your weekly restock. This service is available for new miniature releases as well as things like magazines.

Subscriptions are available for stores that order at least every 5 weeks. If you do not place an order for something to maintain account activity, your Order will be cancelled. For example, if you place a Privateer Press Subscription Order for 4 copies of every release, but do not pick them up and we cannot reach you and do not hear from you, the order will be placed back into our stock. We want to have product for the customers that are actively ordering from us.

Subscription services are require that a store has ordered manufacturers new items prior to a subscription request. Subscription discount is not for one off purchases and all subscriptions are applied to the invoice created from the subscription and not afterwards. Example. Privateer Press sends out solicitation and we create your order based on your subscription. You can not increase those numbers after a subscription order has been created and the PreOrders have been submitted to the vendor.

Adjusting Your Orders

Each week you will receive an email letting you know what you currently have on Reserve Stock Order, PreOrder and Subscription Order. It is your responsibility to review this and inform us of any changes that need to be made.

You will always be contacted when the stock arrives before the order ships and as always you can adjust the numbers up or down at any time.

Account Inactivations/Deletions

Accounts that have been inactive for 6 months will be disabled. Accounts that have been inactive for a full year will be deleted and will require re-approval for ordering after that.

 

 

Frequently Asked Questions on Order Services

What is the difference between a PreOrder, a Reserve Stock Order, and a Subscription Order?

PreOrders:

Subscription Orders:

Reserve Stock Orders:

How do I check my Order Status?

Can I ship my restock order with my PreOrders/Reserve Stocks/Subscriptions that are shipping this week?

Completing Orders:

What is the difference between a PreOrder, a Reserve Stock Order, and a Subscription Order?

e-figures.com Miniatures Distribution offers PreOrder and Reserve Stock Order programs to support our retailers. We have a standard PreOrder program for upcoming releases. We also have a Reserve Order program where items out of stock on your order will be held on reserve for you when they next come back in stock to the warehouse. We also offer a PreOrder Subscription program for when you know you want a standing order for the new releases from a certain company or part of a company’s products.

PreOrders:

How do I submit a PreOrder?

PreOrders should be submitted on a separate order from your normal Restock Order and if an order contains only PreOrders, use the PreOrder Shipping and Billing Options in the Shopping Cart. Submitting PreOrders on the same order as a Restock Order can potentially result in delays in the processing time of the restock order.

PreOrder Availability Restrictions

PreOrders submitted within 7 days of street or release date (depending on manufacturer) are subject to availability.

Can I change my PreOrder?

e-figures.com treats PreOrders a little differently than other distributors. We realize that your business needs can change between when a product is solicited and when it actually releases. Our PreOrders are more of a courtesy to each other and not a commitment. They help us establish what we might need to order versus guessing what you are going to order. We are not mind readers and this whole thing can be a guessing game at times, so you make your best guess as to what you might need and have the confidence that when the product comes out you can let us know just how many you do need! If you need less, fine! If you need more, we will do our best to get you more (within product availability)! PreOrders submitted 7 days prior to release are subject to product availability.

Do you auto ship my PreOrders?

e-figures.com will never ship an order without speaking with you first. You will receive an email letting you know that your PreOrder has arrived and is ready to ship. Then you have the opportunity to place a restock order that can ship at the same time as your PreOrders and you can adjust the quantities of your PreOrder (within product availability). Unless we receive a confirmation that you want us to ship the PreOrder, we will NOT ship it! Product is only held until the street date. Once the street date has passed, the product will be returned to inventory.

When do I pay for my PreOrders?

Your account is billed for PreOrders when they ship, not when the order is placed.

Subscription Orders:

Can I change my Subscription order?

Subscription orders can be adjusted at any time. You can adjust your Subscription quantity if your overall needs change or if your short-term needs change, you can adjust when the release arrives. When the release arrives, we will send you a notification that they are ready to be shipped out. If your needs have changed, we can adjust the quantities before the items ship!

What can I put on a Subscription Order?

We offer subscriptions services for new releases. Just let us know how many copies you think you are going to need on a standing basis for new releases and we will make sure to have those ready for you. This service is available for new miniature releases as well as things like magazines. Subscription Orders are usually guaranteed to ship at release unless there is an extreme shortage from the manufacturer.

What is the Subscription Discount Program?

The Subscription Discount Program is an extra discount offered on items that are PreOrdered via the Subscription Program. Items that are PreOrdered on a Subscription order will be invoiced separately and then have an extra 2% added to their core discount. For example, Warmachine, Spartan, and Infinity would normally invoice at 50% for PreOrders, but PreOrders placed under the Subscription Discount Program would invoice at 52% off. Subscription PreOrders placed prior to 7 days before the release date will receive the additional discount. Orders placed within 7 days of the release date will NOT receive the additional discount. The magazine subscriptions will also not have the extra discount added for subscriptions.

Do you auto ship my Subscription orders?

e-figures.com will never ship an order without speaking with you first. You will receive an email letting you know that your Subscription Order has arrived and is ready to ship. Then you have the opportunity to place a restock order that can ship at the same time as your Subscription Order and you can adjust the quantities of your Subscription Order (within product availability). Unless we receive a confirmation that you want us to ship the Order, we will NOT ship it! Product is only held until the street date. Once the street date has passed, the product will be returned to inventory.

When do I pay for my Subscription orders?

Your account is billed for Subscription Orders when they ship, not when the order is placed.

Reserve Stock Orders:

PreOrder and Subscription, I understand – explain Reserve Stock Orders again...

When you place your regular restock orders, you have the option of placing out of stock items on Reserve Stock Order. Reserved Stock Orders are not generated from all products and are usually only used for items that originate outside of the United States. Of course Retailers always have the option to have any out of stock products reserved for them. Reserved Stock Orders generated from out of stocks are filled when that stock arrives. The advantage of having a RSO is that order is filled as soon as the stock arrives and before any stock is posted to the website. This means if an item arrives and the stock supplied by the Manufacturer is less then expected, Reserve Stock Orders will be filled first and if product is still available, then it will be posted to the site for others to order.

Who is eligible for a Reserve Stock order?

Domestic customers who order at least every 14 days are eligible to participate in our Reserve Stock program. Items that are exempt from this program are those that have very long lead times from the manufacturer, such as Knight Models.

Can I change my Reserve Stock order?

Reserve Stock orders can be adjusted at any time. You can adjust your Reserve Stock Quantities before the product arrives if you find yourself knowing that you want more, or you can adjust down when the release arrives. As always, the more notice you can give us of changes the better, but we are usually very flexible. When the release arrives, we will send you a notification that they are ready to be shipped out. If your needs have changed, we can adjust the quantities before the items ship!

Do you auto ship my Reserve Stock Order?

e-figures.com will never ship an order without speaking with you first. You will receive an email letting you know that your Reserve Stock Order has arrived and is ready to ship. Then you have the opportunity to place a restock order that can ship at the same time as your Reserve Stock Order and you can adjust the quantities of your Reserve Stock Order (within product availability). Unless we receive a confirmation that you want us to ship the Order, we will NOT ship it! Product is only held until the Tuesday of the following week. Once that Tuesday has passed, the product will be returned to inventory.

When do I pay for my Reserve Stock Order?

Your account is billed for Reserve Stock Orders when they ship, not when the order is placed.

How do I check my Order Status?

You can check your Order Status Here

Can I ship my restock order with my PreOrders/Reserve Stocks/Subscriptions that are shipping this week?

Retailers can ship orders on the same day of the week, no matter what day the order is submitted. On the Shipping Services page, there are some products that can be added to the cart that signal the orders to be saved and combined to all be shipped on the same day of the week.

Completing Orders:

What are all those Shipping Options in the Shopping Cart?

The various Shipping options allow us to efficiently process the orders by the type of shipping. Selecting the correct option for your order will result in the fastest processing times. US Retailers should choose US Wholesale when submitting general restock orders. The PreOrder ONLY option should be used when placing an order that contains no Restock items. These PreOrder ONLY orders are processed after all the General Restock orders have been taken care of each day.

International Retailers have the option of several Shipping Services. If the Retailer has a US Freight Forwarder, e-figures.com will ship to that US address for our standard shipping fee. If the order is shipped overseas, there is a choice of shipping carrier and the true cost of shipping is added to the order (see below).

What are all those Billing Terms in the Shopping Cart?

E-figures.com accepts Visa, MasterCard, Discover, AmericanExpress, eCheck, and PayPal. The “PreOrder add to my Reserve Stock Order” option should be only selected for orders such as PreOrders and items that are not currently on hand. If this option is selected for a general restock order it will delay your order by one shipping day as newly submitted PreOrders are not processed until after the General Restock orders have been taken care of each day. If you do not have a Card Number on File with e-figures.com selecting this option will also result in delays while we contact you for a credit card.

How is shipping calculated on International Orders?

Shipping cost is not billed until after the order has been packed and weighed. This is how we get the true shipping cost of your order. Once your order has been shipped we will bill your card on file for the actual shipping total. All International retailers must have a Credit Card on file for shipping charges. You may pay the main order by PayPal, but we must have a Credit Card on file for the shipping charges.

How do I let you know to ship my Reserves/PreOrders/Subscriptions with my Restock Order?

If you have one or more in stock items that you would like added to your general restock order please make a note in the comment section. We also ask that you put instructions on how to handle out of stock items that may arise from this order. If you do not want out of stock items placed on a Reserve Stock Order, please say so on the comment section.

 
 
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